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CLIENT’S CHARTER

TIMELINE

1.

Community Management

  • Attend public complaints
     
  • Organise community oriented programmes

 

3 working days upon receipt of complaint
1 programme every 2 months

2.

Sport Facilities Management

  • Booking approval for Sports Facilities

 

3 working days

3.

Change of Name and Address of Owners/Residents

  • Completed on the same day if the applicant comes personally to the office (for transactions not exceeding 3 properties)
     
  • Resolution on matter involving 1 owner/resident in respect of 1 property from the date of receipt of letter
     
  • Resolution on matters involving many owners/residents in respect of 1 property upon receipt of all relevant information.

 

Completed on the same day

 

5 working days

5 working days

4.

Application for Remission of Quit Rent on Vacant Property

  • Issuance of acknowledgement of receipt from the date of receipt  
     
  • Notification of amount of remission approved is sent
    • For the first half of the year
    • For the second hal of the year

 

5 working days

 

On or before 30th  January
On or before 30th July

5.

Information on Land and Buildings

  • Provided to the applicant if he comes personally to the office for transactions  not exceeding 3 properties
     
  • Posting or delivery of information requested from the date of receipt of the application letter

 

Assessed every working day every month

5 working days

6.

Objection / Appeal on Quit Rent

  • Issuance of acknowlegment of receipt of objections to the revision from the date of receipt of the letter
     
  • Letter requesting general explanation
     
  • Issuance of decision on objection

 

5 working days

Replied within 10 days from the date of receipt of the letter
15 days after the date of hearing of the objection/appeal

7.

Commissioner of Building (COB) Unit

  • Ensure that every complaint received in respect of management and administrative issues is attended to  :
    • General complaints in writing
    • Online complaints
       
  • Ensure that every complaint regarding account/finance is attended to
     
  • Ensure that every complaint relating to maintenance is attended to
  • Issuance of JMB certificate provided that all documentations are complete and in order

 

 

7 working days
3 working days

10 working days

7 working days
5 working days

8.

Planning Approval

  • Provide commentary for planning approval to build a building
     
  • Provide commentary for planning approval for change of land conditions / amalgamation / sub-division of land

 

2 weeks (14 working days)

2 weeks (14 working days)

9.

Building Plan Approval

  • Provide commentary on application for addition and renovation of building
     
  • Provide commentary on building plan application for single detached house
     
  • Provide commentary on building plan application for housing projects / factories and telecommunication towers

 

2 weeks (14 working days)

2 weeks (14 working days)

2 weeks (14 working days)

10.

Application to name Park and Road and to number Building

  • Provide commentary on application to name a park or a road and to numeralise a building

 

 

2 weeks (14 working days)

11.

Application for Government Land

  • Provide commentary on application for government land by way of alienation
     
  • Provide commentary on application for government land by way of temporary occupancy license

 

 

2 weeks (14  working days)

2 weeks (14 working days)

12.

Paroi/Lobak Poor People Housing Project Unit

  • Receive complaint, conduct investigation and issue a report regarding complaint on occupancy and the surroundings of the apartments
     
  • Provide and accept application for PPR housing rental

 

 

3  working days

14 working days

Last Updated: Thursday, 12 December 2019 - 4:31pm